With so many cleaning companies operating across Melbourne's south east, choosing between them can feel overwhelming. A few direct questions help separate a reliable provider from one that might disappoint.
Are staff insured and police-checked?
This is one of the most important questions to ask, since cleaning staff have direct access to your home. A reputable company should answer this confidently and clearly, without hesitation.
What exactly is included in the price?
Ask for a specific breakdown rather than accepting a vague headline price, so you understand what's covered in a standard visit versus what counts as an add-on.
Is there a satisfaction guarantee?
Understanding what happens if you're not satisfied, whether that's a free return visit or another remedy, tells you a lot about how confident a company is in their own standard of work.
How are complaints or issues handled?
A clear, direct answer about their process if something goes wrong is generally a good sign, compared to vague reassurances without any specific process described.
Checking reviews properly
Beyond the star rating, reading a handful of specific reviews, particularly any negative ones and how the company responded, gives a more honest picture than the overall score alone.